Terms of Service

1. Who these terms are between

These terms are between KalimLabs LLC (“KalimLabs”, “we”, “us”), a Wyoming limited liability company at 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, USA, and the business that hires us (“you”, “the client”).

They apply when you sign an agreement with us, pay an invoice, or use a system we have built for you. If you are agreeing on behalf of a company, you are confirming you are allowed to.

2. What we do

We build and run automated business systems. Depending on what you hire us for:

• Phone answering that picks up your calls, asks your questions, and captures details.
• WhatsApp and text messaging automation.
• CRM automation, call logging, and note capture.
• Lead qualification and follow-up systems.
• Document and contract analysis tools.
• Custom builds and consulting in the same family of work.

We can also stop offering, change, or replace parts of what we build as the underlying tools change. If a change affects a system you rely on, we tell you first.

3. Your written agreement comes first

What exactly we build for you, the timeline, and the price live in a separate written agreement — a proposal, statement of work, or order form signed by both sides.

If that agreement and this page disagree, the agreement wins. This page fills the gaps it doesn’t cover.

4. How projects run

We work in phases. For each phase, before it starts, we write down:

• What will be delivered.
• What it must do to count as finished — the acceptance criteria.
• What it costs, and when payment is due.

When a phase is delivered, you check it against those criteria. If it meets them, you accept it in writing and that phase is payable. If it doesn’t, tell us what is missing and we fix it. If you have been using a delivered phase in your business for 10 working days without telling us what is wrong, it counts as accepted.

Work you ask for that isn’t in the written scope is new work. We quote it before we start it.

5. Fees and payment

• Currency. Invoices are in US dollars for international clients, or in Nigerian naira where we agree that in writing.
• When payment is due. Setup and project fees are due on acceptance of the phase they cover. Monthly fees are due in advance. Invoices are payable within 7 days unless your agreement says otherwise.
• Setup fees are non-refundable once work begins. The work is done to your specification and can’t be resold, so we don’t refund it if you change direction.
• Usage costs. Phone numbers, call minutes, and messages are charged by our providers and passed on at cost or as quoted. Heavier use costs more.
• Late payment. If an invoice is more than 14 days late, we may pause your service after telling you. We’ll turn it back on once the account is settled. Repeated late payment is grounds for ending the agreement.
• Taxes. Prices exclude taxes. Any tax due on the payment is yours to pay.

6. What we need from you

These systems run on your business’s information. So you agree to:

• Give us accurate details about your business — services, prices, hours, service area, and how you want enquiries handled — and tell us when they change.
• Set up call forwarding on your own phone line. Your line stays yours; we never take it over.
• Reply when we escalate something that needs your decision.
• Hold whatever licences, registrations, and insurance your trade requires. We don’t check them and we don’t advise on them.
• Keep your login details secure, and tell us if you think they’ve been compromised.

If a system gives poor results because the information behind it is wrong or out of date, that isn’t a fault we can fix for free.

7. Your legal responsibilities for calls and messages

Read this one. You control your phone line, your customer list, and where you operate. That means the law about calls to and from your business is yours to comply with. In particular, you are responsible for:

• Calls and texts to consumers. Meeting the Telephone Consumer Protection Act (TCPA) and equivalent rules where you operate, including having proper consent for any contact that needs it, and honouring do-not-call requests.
• Call recording consent. Some states require every person on a call to consent. Your systems must be configured for the rules where you and your callers are. We play a recording and automated-assistant notice at the start of every call by default, and you must not switch it off.
• Telling people they’re speaking to an automated system, where the law requires it — for example California’s AB 2905 for calls using an artificial voice.
• Your own privacy obligations to the people who contact you, including having a privacy policy that covers what your business does with their details.

We supply a default configuration built to be compliant, and we’ll tell you what we know. We are not your lawyers, and we don’t warrant that your use of the service complies with the law in your jurisdiction. Get your own advice if you are unsure.

8. No cold calling

We do not provide automated outbound dialling to consumers who have not given documented, prior express consent to be contacted — and you may not use anything we build for that.

That includes buying or scraping lists of consumer numbers and running them through our systems. If we find our systems being used this way, we shut the service off, with notice where we can give it and immediately where we can’t. The fees you’ve paid are not refunded.

9. What automated systems can and cannot do

Plainly, so there are no surprises:

• They make mistakes. An automated assistant can mishear a name or address, misunderstand an unusual request, route a call to the wrong place, or fail mid-call. Accents, background noise, and poor signal all make this more likely.
• They are not emergency services. Our systems must never be presented as a way to reach emergency help. If a caller has an emergency, they should hang up and call the emergency number for their country.
• They are not professional advice. Document and contract analysis tools point things out for a human to review. They are not legal, financial, or medical advice, and a qualified person must make the decision.
• We guarantee no result. We do not promise any number of leads, bookings, answered calls, sales, revenue, or conversion rate. What you get depends on your market, your prices, your follow-up, and how well you respond.

Keep a human path available for callers who need one. We’ll help you design it.

10. Uptime

We make reasonable efforts to keep your systems running and to fix faults quickly. We do not offer a service level agreement or uptime guarantee unless one is written into your agreement and paid for.

Much of the service runs on other companies’ networks — telephone carriers, language model providers, hosting, messaging platforms. When one of those goes down or changes its rules, your service can be affected and that is outside our control. The same goes for problems with your own phone line or internet.

We schedule maintenance outside your business hours where we can.

11. Who owns what

• We own our tooling. Our templates, prompts, agent configurations, workflows, scripts, and know-how stay ours, including improvements we make while working for you. We reuse them with other clients.
• You own your business data. Your business information, your customer and caller records, your recordings and transcripts, and any content you give us are yours.
• Your licence. For as long as your agreement runs and your account is paid up, you may use the system we configured for you, for your own business.
• What you may not do. Resell, sublicense, or run our configuration for another business, or copy our prompts and tooling to rebuild the service elsewhere.
• Credit. We may name you as a client and describe the work in general terms. Tell us if you’d rather we didn’t, and we won’t.

12. Confidentiality

Each of us will see things the other treats as private — your pricing, customer lists and plans; our methods, configurations and quotes. Both sides agree to keep that information confidential, use it only for the work, and protect it with reasonable care.

This doesn’t cover information that is already public, that you or we already knew, or that the law requires us to disclose. If disclosure is legally required, we tell the other side first where we are allowed to.

These obligations continue for 3 years after the agreement ends.

13. Limits on our liability

Our total liability to you for everything connected with the service is capped at the fees you paid us in the 3 months before the claim arose.

We are not liable for indirect or consequential loss: lost profits, lost business, lost bookings, lost data, damage to reputation, or the cost of a substitute service. That applies even if we were told the loss was possible.

Nothing here limits liability that cannot be limited by law, including fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

The service is provided “as is”. Beyond what is written in these terms and your agreement, we make no warranties, express or implied.

14. When you cover our costs

You agree to cover our reasonable losses, damages, and legal costs if a claim is brought against us because of how you used the service — in particular calls or messages made in breach of telephone, recording-consent, or marketing law, information you gave us that you had no right to give us, or use of the service that breaks these terms. We’ll tell you promptly about any such claim and let you take the lead in defending it.

15. Ending the agreement

• Either of us can end an ongoing service with 30 days’ written notice. Fixed-term project work runs to the end of the phase you have accepted and paid for.
• We can suspend or end it immediately if you use the service unlawfully, breach section 8, or leave an invoice unpaid after we’ve warned you.
• What you owe. Fees for work delivered and accepted up to the end date remain payable. Fees already paid for work not yet delivered are refunded, except non-refundable setup fees under section 5.
• Your data. For 30 days after the end date, you can ask us to export your data — caller records, transcripts, and the content you gave us — and we will provide it in a common format. After 30 days we delete it, other than backups that expire on their own cycle and records we must keep by law.
• Your phone line. Your number stays yours. We’ll help you point it back to your own handset or another provider.

Sections on confidentiality, ownership, liability, indemnity, and governing law survive the end of the agreement.

16. Governing law

These terms are governed by the laws of the State of Wyoming, USA, without regard to its conflict-of-laws rules. Disputes go to the state or federal courts located in Wyoming, and both sides agree to those courts. Before filing anything, talk to us first — write to support@kalimlabs.com and we will try to sort it out directly.

17. Changes to these terms

We may update these terms. When we do, we change the effective date at the top and post the new version here. If a change materially affects an active client, we email you at least 30 days before it applies. Carrying on with the service after that means you accept the new terms; if you don’t, you can end the agreement under section 15.

The effective date of this version is September 17, 2026.

18. Contact us

Questions about these terms: support@kalimlabs.com.

KalimLabs LLC, 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, USA.